Account Manager

Full-time | Cincinnati, Ohio

Account Manager

"I come to work each day knowing I am serving great organizations & helping their causes!"

-Matt Clark

Account Manager

If you are looking for just a job, keep looking. If you are looking to make a difference in our company and the success of our clients, look no further!

As an Account Manager with Global Cloud, you will be a key member of our Client Services team. Your initial focus will be to gain an understanding of DonorDrive, our Social Fundraising software. While building a solid understanding of DonorDrive, you will be responsible for working with some of our well-known non-profit clients to help them use DonorDrive to “reach more, raise more, do more.”

On any given day, you may be responsible for the following:

Managing multiple projects at one time for multiple clients

Developing and expanding the relationships of each account by learning more and understanding their purpose and mission

Using your problem solving skills to be both a big-picture thinker and solve detailed technical problems

Conducting regular calls with key accounts

Collaborating to provide thought leadership to both the client and internal team members

We are looking for the right Account Manager to join our team; you are this person if you possess and can demonstrate:

  • Excellent customer service skills at all organizational levels
  • Ability to plan, organize and motivate resources to achieve specific goals on time in a dynamic environment
  • Advanced account management skills, with the ability to leverage technology tools to fuel organization, efficiency, and productivity
  • A desire to motivate and help others
  • Skills to build a consensus and effective relationships in a cohesive environment
  • Ability to work at a rapid pace while maintaining composure and calmness
  • Capability of working independently and on a team
  • Ease in managing multiple priorities in an orderly and efficient manner

To be successful on this team, the following criteria must be met:

  • Bachelor's degree or equivalent experience
  • 3-5 years of successful account management experience
  • Ability to make strategic decisions on behalf of the clients
  • Have strong interpersonal skills including public speaking and written professional communication
  • Ability to develop and leverage new and existing relationships
  • Be proactive in your relationship with clients
  • Be confident in your ability to connect with clients through multiple mediums; most client interactions will be over the phone

Here’s what will set you apart from the rest of the field:

  • Previous experience with any peer-to-peer fundraising platform
  • Special event fundraising experience, with an emphasis on marketing, communications and effective use of social media

Since our Client Services team and Global Cloud are team oriented, you can expect the following support:

  • Collaboration and guidance
  • Exposure to industry events
  • Support of dedicated team leaders
  • Collective success
  • Both personal and professional growth
  • Opportunity to provide input to make a difference for the platform and company

Here is a little bit about us:
Global Cloud is one of North America's most experienced digital branding organizations. Since 1997, Global Cloud has successfully facilitated the growth of hundreds of businesses, from startups looking to make their name online to Fortune 500 companies. We also serve hundreds of nonprofit organizations and created DonorDrive® Social Fundraising software helping nonprofits raise hundreds of millions of dollars. We pride ourselves on great customer service, innovative technology, user-friendly products and amazing web design.


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