Client Services Specialist

Client Services Specialist

Full Time | Cincinnati, Ohio

 

Global Cloud is one of North America's most experienced digital branding organizations. Since 1997, Global Cloud has successfully facilitated the growth of hundreds of businesses, from startups looking to make their name online to Fortune 500 companies. We also serve hundreds of nonprofit organizations and created DonorDrive® Social Fundraising software helping nonprofits raise hundreds of millions of dollars. We pride ourselves on great customer service, innovative technology, user-friendly products and amazing web design.


Global Cloud is seeking a Client Services Specialist. As a part of our Client Services team, you will work closely with our non-profit customers, software developers, interactive designers and account/project management teams to support our growing business. Successful Client Services Specialists possess excellent organizational and communication skills to help our customers excel in online fundraising.


We are looking for someone with strong problem solving skills who can understand complex topics. The candidate will use sound analysis and judgment to arrive at the best solution for our clients. The candidate will have an insatiable appetite to learn and stay engaged with the latest trends in technology.

Critical Skills:

  • Passion for providing extraordinary customer experiences
  • Experience working with many different types of customers (novice to expert)
  • Skilled in building customer relationships
  • Excellent written, verbal and interpersonal skills in English
  • Strong ability to triage issues, gather details and clearly communicate them to others

Requirements:

Working knowledge of:

  • Windows XP, Windows Vista, Windows 7, Mac OS X 10.4.11+
  • Internet Explorer 6-8, Firefox 3+, Safari 4+, Google Chrome
  • Microsoft Office 2003+

Bonus Points:

  • Experience training customers on web applications
  • Background in web or software development
  • Experience writing technical software documentation
  • Background in online customer support


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